Last Modified May 6, 2019
Jacuzzi Brands LLC (“Jacuzzi”) respects the privacy concerns of our customers and we value your trust in our products and services. This Privacy Statement is meant to help you understand the types of information we collect, how we use this information, and the choices you can make.
This Privacy Statement applies to United States and Canadian visitors to the Jacuzzi.com website or where this notice is posted (the “Site”). By accessing the Site where this policy is posted, you accept the terms of this Privacy Statement and any updates that we make.
Third Party Links On Our Website.
What Information Do We Collect?
How Do We Use The Information We Collect?
Why Do We Share The Information We Collect?
Cookies & Other Similar Technologies.
How Do We Keep Your Information Secure?
Data Transfers And Processing.
Children’s Online Privacy.
Your California Rights.
What Choices Can I Make?
How to Contact Us.
Mobile Privacy and Terms.
Changes To Our Privacy Statement.
THIRD PARTY LINKS ON OUR WEBSITE
WHAT INFORMATION DO WE COLLECT?
We collect personal information, or “personal data,” in order to operate our business and provide our products and services. Personal data is the information that identifies you as an individual. The type of personal data we collect depends on your interactions with us and how you use our products and services.
Some Personal Data Is Provided By You. We collect some personal data based on your interactions with us. Some personal data is collected when you use our website and some personal data is collected when you use our products or services. For example, you provide us personal data when you:
- Make a purchase
- Register your warranty
- Contact us with a question
- Participate in a promotion or survey
- Request a brochure
You may choose not to provide certain personal data, however, you may be unable to use a certain product or service or be unable to access certain functionalities of our website. For example, your name and contact information are needed to register your warranty.
Some Personal Data Is Received From Third Parties. We also collect some personal data from third parties, through technology such as cookies, and when you use third party services, such as when you purchase a Jacuzzi product through an authorized dealer.
Some Data Is Collected By Our Website. Our website collects aggregated data about site visitors which alone cannot be used to identify you. We use this information to learn about how our website is used.
TYPE OF INFORMATION WE COLLECT
The type of personal data we collect depends on the features of the Site that you use which may include:
Contact Information. We may collect your first and last name, email address, postal address, phone number, or other similar contact information.
Account or Billing Information. We may collect data necessary to process your payment if you make purchases, such as your credit card or bank information. We may also collect information related to your account such as your username or password.
Product Information. We may collect product information such as your warranty information, purchase history, or product interests.
Demographic Information. We may collect demographic information such as your birthdate, geographic location, or preferred Jacuzzi affiliated dealer.
Resume Information. We may collect employment, education and other similar resume information that you submit through our website.
If you choose not to provide us with person information, you may still access our Site, however you may be unable to use a service or unable to access certain functionalities of the Site.
INFORMATION COLLECTED AUTOMATICALLY
To improve our Site and services, we collect and use aggregated information which does not personally identify you. When you visit the Jacuzzi websites, we may automatically receive your computer’s internet protocol (IP) address, your operating system and browser type, the web pages you visit on our website, the address of any referring website, and your geographic location. This information is used to operate, maintain, and manage our Site and related services. For example, we may calculate the average number of site visitors who visit a particular webpage on our website.
HOW DO WE USE THE INFORMATION WE COLLECT?
We use the personal data we collect to communicate with you and to provide the products or services you have requested. We also use data we collect to operate our business, improve our products and services and to send you marketing offers that we think may interest you.
TO PROVIDE AND IMPROVE OUR SERVICES
We use your personal data to provide our services, and facilitate communication between you, Jacuzzi and Jacuzzi affiliated dealers. We may also use your information to understand how our customers use our Site in order to improve our services and your experience.
TO COMMUNICATE WITH YOU
We use your personal data to respond to you when you contact us. We may also use your personal data to communicate with you about Jacuzzi® products or services, or regarding promotions and marketing that we believe may interest you. To update your preferences or to opt-out of receiving certain communications, please see What Choices Can I Make?
WHY DO WE SHARE THE INFORMATION WE COLLECT?
We share personal data with your consent or to complete the transaction of a service you have requested or authorized. We share personal data with our affiliates, vendors and third party service providers as described in this notice to process it for us. We also share personal data if required by law, to protect our customers or others, to maintain the security, or to operate our business. We will not sell or rent your personal data to third parties without your permission.
JACUZZI AFFILIATED DEALERS.
Jacuzzi is a global company that works with a network of trusted authorized resellers. We share your personal data with a Jacuzzi authorized dealer near you to facilitate product sales, shipment, delivery or installation as well as to provide maintenance and other services related to your product. We also share your personal data with other companies within the Jacuzzi family for marketing and sales purposes. Jacuzzi authorized dealers also share some personal data with us in connection with your purchases. For example, we may receive information about your purchase of a product that is eligible for warranty registration.
THIRD PARTY SERVICE PROVIDERS
We may share your personal data with third parties to perform services on our behalf such as, providing technical services, processing your payment, providing a service you have requested, or facilitating marketing activities and other promotions. These third parties may only use the personal data that is necessary to perform the function required and may not use it for any other purpose.
One of our vendors is Google Remarketing, which may show you ads for things you browsed on a recent visit to our site. These ads may show up on various sites across the internet. You can manage or opt out of what Google Remarketing promotes by visiting https://adssettings.google.com/authenticated.
INTEREST BASED ADVERTISING
You may visit the Digital Advertising Alliance, Network Advertising Initiative, or the Digital Advertising Association of Canada for more information on interest based advertising and to exercise your choice to opt out of certain ad targeting from participating companies.
TO COMPLY WITH LEGAL OBLIGATIONS
Jacuzzi may access, preserve, use, or disclose your personal data if we have a good faith belief that the law requires us to do so, or that it is reasonably necessary to detect, prevent, and address security, technical issues, or fraud.
Jacuzzi may access, preserve, use, or disclose your personal data in order to protect the rights of the business, its property, its employees and others, or to enforce Jacuzzi ’s billing or contracts. In the unlikely event that Jacuzzi is involved in a merger, acquisition, sale or other change in ownership, our customers’ personal data may be among the transferred business assets.
COOKIES & OTHER SIMILAR TECHNOLOGIES
Many web browsers are set up to accept cookies automatically, but you may change your cookie preferences through the options available in your web browser. By choosing not to receive certain cookies you may not be able to take full advantage of certain features of our Site. Please review the options available in the web browser that you are using to make changes to your cookie preferences.
HOW DO WE KEEP YOUR INFORMATION SECURE?
While no method of data transmission or storage is 100% secure and we cannot guarantee that our network or systems will never be compromised, we take reasonable measures to protect your personal data against loss or unauthorized access. It is your responsibility to keep your password secure. Please contact us immediately if you suspect your account has been compromised.
DATA TRANSFERS AND PROCESSING
Jacuzzi is a global company and we may transfer your personal data to Jacuzzi affiliates or to third parties in locations around the world for the purposes described in this Privacy Statement. We store and process data both inside and outside of the United States. Countries where we process data may have data protection laws that differ from those in your own country.
CHILDREN’S ONLINE PRIVACY
Jacuzzi is committed to protecting children’s privacy and safety on the Internet. The Jacuzzi Site is a general audience site and is not intended for use by children under 18. If you become aware that a child under 18 has provided us with personal data we ask that you notify us by email at firstname.lastname@example.org. Should we become aware that a child under age 18 has provided personally identifiable information, we will take steps to immediately delete it.
YOUR CALIFORNIA RIGHTS
If you are a California resident, California Civil Code Section 1798.83 permits you to make an annual request for information regarding the disclosure of categories of your personal data Jacuzzi has shared with third parties for the third parties’ direct marketing purposes. To make this request, please send an email to email@example.com or write to us at:
California Privacy Rights
Jacuzzi Brands LLC
13925 City Center Drive, Suite 200
Chino Hills, California 91709
Please allow 30 days for Jacuzzi to respond to your request.
DO NOT TRACK DISCLOSURE
Do Not Track is a privacy preference that can be set in a web browser. At this time we do not respond to Do Not Track browser settings or signals. For information about Do Not Track, please visit https://allaboutdnt.com/.
WHAT CHOICES CAN I MAKE?
You have choices about how to manage your personal data and what types of communications you receive from us.
Access Requests: To request access to, correct, change or delete your personal data, you may contact Jacuzzi directly by email or by phone.
Email Communications: You may choose to opt-out of receiving certain email communications by following the instructions in the email to unsubscribe.
Push Alerts: You may access the options available on your mobile phone to control your receipt of push alerts.
HOW TO CONTACT US
For questions about our Privacy Statement, to make choices about receiving marketing or promotional communications, or if you have a request to access, correct or delete your personal data, you may contact us by email, telephone or postal mail at:
Telephone: (866) 234-7727
Jacuzzi Brands LLC
13925 City Center Drive, Suite 200
Chino Hills, California 91709
MOBILE PRIVACY AND TERMS
Jacuzzi Brands LLC (“Jacuzzi”) Hot tubs SMS (Short Messaging Service) Terms & Conditions
You consent to receive promotional and marketing SMS messages from us, including messages generated by automatic telephone dialing systems, when you:
(i) submit your mobile phone number while requesting the information on the following web site (“Web Site”): Jacuzzi.com.
(ii) text Hottub to 24466
You also accept and agree to be bound by these SMS Terms & Conditions, Web Sites Terms of Service, and Privacy Statements (see Privacy below).
You may opt-out of SMS messages at any time (see below).
Cost. Messages and data rates may apply. Please contact your mobile carrier for pricing plans.
Frequency. The number of SMS messages that you will receive is up to 6 per month. We reserve the right to alter SMS message frequency at any time i.e. we may change the frequency of SMS messages that you receive. We will notify you via text if we change the frequency and provide you with the opportunity to opt-out.
Opt-out. If you wish to opt out of receiving SMS messages, you may text “STOP” to 24466. Please note that you still might receive transaction-related SMS messages regarding products or services you have requested.
Compatible mobile carriers. AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, U.S. Cellular, Cellular One, MetroPCS, ACS/Alaska, Bluegrass Cellular, Cellular One of East Central Illinois, Centennial Wireless, Cox Communications, EKN/Appalachian Wireless, GCI, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, Nex-Tech Wireless, Rural Cellular Corporation, Thumb Cellular, United Wireless, West Central (WCC), Cellcom, Cellsouth, Cricket, Cincinnati Bell and Virgin Mobile.
Participating mobile carriers are not liable for delayed or undelivered messages.
Eligibility. To receive SMS messages, you must be a resident of United States and 18 years of age or older.
Help. For additional help, text HELP to 24466 or call our toll free no 1-866-234-7727 or fill out a Contact Us form and a Jacuzzi Hot Tub representative will get in touch with you shortly.
Privacy. Jacuzzi respects your right to privacy. You can view our Privacy Statement here.
Jacuzzi and its officers, directors, employees and agents are not responsible and shall not be liable for any losses or injures of any kind resulting from technical failures or delays of any kind.
Jacuzzi reserves the right to cease delivery of SMS messages to any person at any time in our sole discretion.
CHANGES TO OUR PRIVACY STATEMENT
This Privacy Statement is effective as of May 6, 2019. From time to time it may become necessary to update or change our Privacy Statement and Jacuzzi encourages you to periodically check here for the most current version. If significant changes are made, Jacuzzi will provide you with appropriate notice, which may include conspicuous notice on our Site, or email notification. Your continued use of the Site constitutes your agreement to this Privacy Statement.